Privacy Policy

Site operation

Inquiries regarding your personal information can be made to (responsible according to data privacy legislation):

You are a data subject and you have the following rights towards us:

  • You can request information about which personal data is stored about you, its origin and for what purpose. You must also be informed if your data is transferred to third parties. In this case you must be informed about the identity of the recipient or the categories of recipients.
  • If your personal data is incorrect or incomplete, you may request that it be corrected or supplemented.
  • You may object to the processing of your personal data for advertising purposes. Your data must then be blocked for these purposes.
  • You have the right to limit the processing if you dispute the accuracy of the personal data concerning you for a period of time that enables the controller to verify the accuracy of the personal data; if the processing is unlawful and you refuse to delete the personal data and instead request the limitation of the use of the personal data; if the controller no longer needs the personal data for the purposes of the processing but you need them for the purpose of asserting, exercising or defending legal claims; or if you object to the processing in accordance with Art. 21 paragraph 1 of the DPA and it is not yet clear whether the legitimate reasons of the controller outweigh your reasons.
  • You can request the deletion of your data. This is possible if the legal basis for data processing is missing or has ceased to exist. The same applies if the purpose of the data processing has ceased to exist due to the passage of time or other reasons. Please note that deletion may be prevented by an existing retention period or other interests of our company worthy of protection. We will be happy to inform you of this upon request. If we have made your data public, we are obliged to inform each recipient that you have requested the deletion of all links to this personal data or of copies of this personal data.
  • You also have a right of objection if your interest worthy of protection outweighs the interest of the processing due to a personal situation. This does not apply, however, if we are obliged to carry out the processing by virtue of a legal provision.
  • Without prejudice to any other administrative or judicial remedy, you have the right to complain to a supervisory authority if you believe that the processing of personal data concerning you is in breach of data protection.
  • You have the right to receive the personal data concerning you, which you have provided to the data controller, in a structured, common and machine-readable format.

As a matter of principle, we collect and use personal data of our users only to the extent necessary to provide our contents and services. The collection and use of personal data of our users is regularly only carried out with the consent of the user. An exception is made in cases where prior consent cannot be obtained for factual reasons and the processing of the data is permitted by law.

The following legal circumstances allow for the processing of your personal information:

  • Consent
  • Performance of contract or pre-contract measures
  • Other legal obligations

The personal data of the person concerned will be deleted or blocked as soon as the purpose of the storage no longer applies. Furthermore, data may be stored if the deletion is contrary to a legal retention period, e.g. from the German Fiscal Code and the German Commercial Code. In principle, we store your data for 10 years.

Whenever our website is accessed, our system automatically collects system data and information from the requesting system. The following data is collected:

  • Browser type and version in use
  • Operating system
  • Internet Service Provider
  • IP address
  • Date and time of access
  • Referring websites
  • Websites that are being accessed by interacting with our website

Your IP address will be saved temporarily to enable serving our website to your system. This data will be automatically deleted once your session ends. It is vital for our website to retain its functionality and therefore considered necessary.

Collection of personal data

Shop

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 10 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.

Please see the PayPal Privacy Policy for more details. Note that a different version might be applicable for your region.

Cookies

This website complies with the obligation to inform you about the use of cookies. The use of cookies can make websites user-friendly, effective and safer. Text files with information points based on user activities are temporarily stored in the user’s browser. Visiting preferences and website settings can thus be defined and saved. The stored cookies can be viewed and managed for each website:

  • Chrome: Click on the lock (for SSL-certified pages) or the information symbol (i) at the top next to the address line. Select “[Number] are used”.
  • Firefox: Click on the icon in the upper left corner of the web address. Click on the right arrow icon and select “More Information”. The cookie management can be found under “Privacy & History”.
  • Internet Explorer: Select the “Tools” > “Internet Options” button behind the gear symbol. Click the “Privacy” tab. Under Settings you will find the item “Advanced” with the management options for cookies.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

The following cookies are vital for our shop to retain its functionality and are therefore considered necessary:

  • woocommerce_cart_hash – Helps our shop determine when cart contents/data changes.
  • woocommerce_items_in_cart – Helps our shop determine when cart contents/data changes.
  • wp_woocommerce_session_ – Contains a unique code for each customer so that it knows where to find the cart data in the database for each customer.

On this website, the controller has integrated the component of Google Analytics (with the anonymizer function). Google Analytics is a web analytics service. Web analytics is the collection, gathering, and analysis of data about the behavior of visitors to websites. A web analysis service collects, inter alia, data about the website from which a person has come (the so-called referrer), which sub-pages were visited, or how often and for what duration a sub-page was viewed. Web analytics are mainly used for the optimization of a website and in order to carry out a cost-benefit analysis of Internet advertising.

The operator of the Google Analytics component is Google Inc., 1600 Amphitheatre Pkwy, Mountain View, CA 94043-1351, United States.

For the web analytics through Google Analytics the controller uses the application “_anonymizeIp”. By means of this application the IP address of the Internet connection of the data subject is abridged by Google and anonymised when accessing our websites from a Member State of the European Union or another Contracting State to the Agreement on the European Economic Area.

The purpose of the Google Analytics component is to analyze the traffic on our website. Google uses the collected data and information, inter alia, to evaluate the use of our website and to provide online reports, which show the activities on our websites, and to provide other services concerning the use of our Internet site for us.

Google Analytics places a cookie on the information technology system of the data subject. The definition of cookies is explained above. With the setting of the cookie, Google is enabled to analyze the use of our website. With each call-up to one of the individual pages of this Internet site, which is operated by the controller and into which a Google Analytics component was integrated, the Internet browser on the information technology system of the data subject will automatically submit data through the Google Analytics component for the purpose of online advertising and the settlement of commissions to Google. During the course of this technical procedure, the enterprise Google gains knowledge of personal information, such as the IP address of the data subject, which serves Google, inter alia, to understand the origin of visitors and clicks, and subsequently create commission settlements.

The cookie is used to store personal information, such as the access time, the location from which the access was made, and the frequency of visits of our website by the data subject. With each visit to our Internet site, such personal data, including the IP address of the Internet access used by the data subject, will be transmitted to Google in the United States of America. These personal data are stored by Google in the United States of America. Google may pass these personal data collected through the technical procedure to third parties.

The data subject may, as stated above, prevent the setting of cookies through our website at any time by means of a corresponding adjustment of the web browser used and thus permanently deny the setting of cookies. Such an adjustment to the Internet browser used would also prevent Google Analytics from setting a cookie on the information technology system of the data subject. In addition, cookies already in use by Google Analytics may be deleted at any time via a web browser or other software programs.

In addition, the data subject has the possibility of objecting to a collection of data that are generated by Google Analytics, which is related to the use of this website, as well as the processing of this data by Google and the chance to preclude any such. For this purpose, the data subject must either choose not to accept statistics cookies from our site from the beginning, or download a browser add-on under the link https://tools.google.com/dlpage/gaoptout and install it. This browser add-on tells Google Analytics through a JavaScript, that any data and information about the visits of Internet pages may not be transmitted to Google Analytics. The installation of the browser add-ons is considered an objection by Google. If the information technology system of the data subject is later deleted, formatted, or newly installed, then the data subject must reinstall the browser add-ons to disable Google Analytics. If the browser add-on was uninstalled by the data subject or any other person who is attributable to their sphere of competence, or is disabled, it is possible to execute the reinstallation or reactivation of the browser add-ons.

Further information and the applicable data protection provisions of Google may be retrieved under https://www.google.com/intl/en/policies/privacy/ and under https://www.google.com/analytics/terms/us.html. Google Analytics is further explained under the following Link https://www.google.com/analytics.

Online dispute resolution

Information on online dispute resolution: The EU Commission provides an Internet platform for the online settlement of disputes (so-called “ODR Platform”), which serves as a contact point for the extrajudicial settlement of disputes concerning contractual obligations arising from online contracts for goods or services.

The EU commission’s ODR platform can be found at: https://ec.europa.eu/consumers/odr