Payment & Shipping Information
Payment
Available payment methods:
Make your payment directly into our bank account. Please use your Order ID as the payment reference. Your order will not be shipped until the funds have cleared in our account.
Members of SEPA: Andorra, Austria, Belgium, Britain, Bulgaria, Cyprus, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Liechtenstein, Republic of Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovenia, Slovakia, Spain and Sweden, the 3 EEA countries of Norway, Switzerland, Monaco, Vatican.
Pay via PayPal; you can pay with your credit card if you don’t have a PayPal account.
All payments must be made in Euro.
For commissions: Payment must be received in full before commission starts. Partial payment only for Vtuber models and upon consultation.
Shipping
Final shipping fee is determined by the measurements and weight of the items and the destination country. It will be calculated at the checkout. Mailing company is Deutsche Post and DHL.
Standard costs for envelope shipment starts from:
Germany: 1,55 EUR
Europe: 3,70 EUR
International: 3,70 EUR
Standard costs for parcel shipment starts from:
Germany: 3,80 EUR
Europe: 8,90 EUR
International: 15,90 EUR
Shop items will be sent out on Mondays and Thursdays.
Due to the current situation there may be delays in international shipping. Please refer to https://www.deutschepost.de/en/c/coronavirus.html to see if shipping to your country is available.